Customer Support

Product Support

On this page you will find links to FAQs to help you find solutions to your technical and practical queries about Convert products and services. Convert Technologies provides support to customers to ensure you get the best service and support.


Step One

If you are facing a challenge in using your equipment, we suggest that you first look at our ‘Frequently Asked Questions’ pages, which include guide videos on the key aspects of our products:

Step Two

If you can’t find the answer or information you’re looking for in the FAQ pages, we recommend speaking to the vendor you purchased your equipment from, who has been trained Convert us to help you.


The warranty period is 2 years from the original purchase date and will only apply to the ‘first user and original purchaser’ of the unit. For services not covered under this warranty, we will charge for repairs and will confirm the details of this at the time.

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