Support Process

On this page you will find links to FAQs to help you find solutions to your technical and practical queries about Convert and Avantgarde Acoustic products. Convert Technologies provides support to customers via our dealer network only to ensure you get the best service and support.

Step one:

If you are facing a challenge in using your equipment, we suggest that you first look at our ‘Frequently Asked Questions’ pages, which include guide videos on the key aspects of our products:

Full Plato User Guide

Plato FAQs

Avantgarde Acoustics FAQs

Red Dot Recording FAQs

Step two:

If you cant find the answer or information you’re looking for in the above FAQ pages, we recommend that in the first instance, you speak to the vendor you purchased your equipment from, who has been trained and empowered by us to help you. Contact details for all dealers can be found via the two links below:

Plato Dealer Information

Avantgarde Acoustic UK Dealer Information

Step three:

If you need to notify a Convert Technologies dealer of a technical challenge or support request, please click on the dealer that you purchased your equipment from in the list shown, and then fill in the form within. This information will be held safely by Convert Technologies, but also shared with the Dealer you select from the list in the form. The Dealer in question will then work with us to help you quickly and efficiently.

*Please do not use these forms for anything other than support requests.*